Why did we start to offer the services???
We service the largest and most popular internet stores from around the world. While cooperating with our partners we realised that the service is highly demanded by on-line stores, parcel forwarding services as well as their customers. Most clients of „WEB“ stores are occasional buyers of necessities, they have an idea that this arrangement is not reliable, inconvenient delivery time, and late or week-end delivery is overly costly. Should a parcel be delivered home, the buyer may find it extremely complicated to refund the purchase if he finds it unsuitable – he does not know whom to apply to and where to start whatsoever. The service we are offering will handle a number of problems that WEB sellers or their clients often face.
We are also observing some real changes taking place in the market and cane easily project a steep rise of WEB sales, as well as the demand for some other services we are offering. The young generation can hardly pull themselves from computers, they live and communicate in the virtual space, are loosing an idea of a regular store shopping or regular communication.
Foreign experience:
Similar parcel collection and service outlets successfully operate in a large number of countries throughout the world. They offer several alternative methods of delivery of on-line purchases: the goods are delivered to safe-boxes (the consignee is notified a relevant code); or to similar outlets – this is what we are offering. The experience in some countries has shown that the latter method is widely preferred. Some market surveys have proved that when collecting a parcel themselves customers feel safer – in situations like that they feel a need to contact the person in charge in person. Therefore the delivery of the goods to safe boxes is definitely not the most popular way.
The parcel forwarding firm „Lex system“ was prompted to join the project not only its desire to improve the quality of the services they provide and be “closer” to the consignee – it is one of the major internet marketing companies that was looking for a possibility to deliver within Lithuania its goods to specifically such outlets as Super Plus.
Some of the manufacturing companies are gradually moving to exclusively e-marketing. E.g., the lingerie and women’s clothing giant Victoria Secret now is distributing its merchandise exclusively on Internet.
